Terms of service

TERMS OF SERVICE

Last updated: August 1, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 14 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

1. AGREEMENT TO TERMS

These Terms of Service govern your access to and use of this website and your purchase of any product from OffRoad Paws ("OffRoad Paws", "we", "us", "our"). By browsing this site, creating an order, or completing a purchase, you agree to these Terms, our Shipping Policy and our Return and Refund Policy, all of which are incorporated here by reference. If you do not agree, do not use this site and do not place an order.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding contract to place an order. By ordering you represent that you meet this requirement and that all information you provide is accurate, current and complete, and that you are the authorised holder of the payment method used.

3. MADE-TO-ORDER PRODUCTS — ACKNOWLEDGEMENT

You expressly acknowledge and agree that:

(a) OffRoad Paws products are custom goods manufactured to order after purchase, and are not held in stock;

(b) estimated delivery is 8 to 14 weeks from the date of purchase;

(c) payment is taken in full at checkout to reserve your unit and your place in the production queue;

(d) orders may be cancelled for a full refund within 24 hours of purchase, and are final thereafter;

(e) returns, exchanges and change-of-mind refunds are not accepted; and

(f) you have read and accepted the Shipping Policy and the Return and Refund Policy before completing your purchase.

4. PRODUCTS, DESCRIPTIONS AND IMAGES

We try to display our products accurately. Product photographs, renderings and lifestyle images are illustrative. Colour, shade, texture, stitching, hardware finish and exact dimensions may vary from what appears on your screen and may vary slightly between production runs. Such variation is normal and is not a defect.

Product dimensions and weights are approximate. Sizing guidance is offered in good faith and is not a guarantee that any particular animal will fit, use or enjoy the product.

We reserve the right to modify, improve, substitute materials in, limit the quantity of, or discontinue any product at any time without notice.

5. ORDERS, PRICING AND ACCEPTANCE

All orders are offers to purchase and are subject to our acceptance. We reserve the right to refuse, limit or cancel any order for any reason, including suspected fraud, reseller activity, prior chargeback history, payment authorisation failure, or errors in pricing, description or availability. If we cancel an order before production, we refund it in full and that refund is your sole remedy.

Prices, promotions and product availability are subject to change without notice. In the event of a manifest pricing error we may cancel the affected order and refund it in full, whether or not the order has been confirmed.

By submitting payment you authorise us and our payment processors to charge your payment method for the full order total including any applicable tax and shipping. Orders may be screened for fraud and may be delayed or cancelled as a result.

6. INTELLECTUAL PROPERTY

All content on this site — including text, copy, photographs, video, graphics, layout, design and the OffRoad Paws name and marks — is owned by or licensed to OffRoad Paws and is protected by intellectual property law. You may not copy, reproduce, republish, scrape, distribute, sell or create derivative works from any part of it without our prior written permission.

7. THIRD-PARTY MARKS AND NON-AFFILIATION

OffRoad Paws is an independent brand. We are not affiliated with, authorised by, endorsed by, sponsored by or connected to any vehicle manufacturer or any other third party. Any third-party names, marks or model designations that may appear are the property of their respective owners and are used, where used at all, only for descriptive purposes. No sponsorship, endorsement or affiliation is claimed or implied.

8. PRODUCT USE AND SAFETY

OffRoad Paws products are decorative pet furniture intended for indoor use by a resting animal under supervision. They are not toys, not children's furniture, not safety equipment, not restraints, not carriers, and not approved for use in or on any moving vehicle.

You are responsible for supervising any animal or child around the product, for inspecting it regularly for wear, and for removing it from use if it becomes damaged, chewed, torn or soiled. Do not machine wash, tumble dry, bleach or apply solvents to the product. Do not use the product for any purpose other than as described.

9. PROHIBITED CONDUCT

You agree not to use this site for any unlawful purpose; not to attempt to gain unauthorised access to any part of it; not to interfere with its operation; not to place fraudulent orders or use a payment method you are not authorised to use; not to resell our products commercially without our written consent; and not to submit false, defamatory or misleading content about us or our products.

10. DISCLAIMER OF WARRANTIES

THIS SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS, OR THAT DELIVERY WILL OCCUR BY ANY PARTICULAR DATE.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OFFROAD PAWS AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, DATA, GOODWILL, OR FOR ANY INJURY TO OR LOSS OF ANY ANIMAL OR PROPERTY, ARISING OUT OF OR RELATING TO THIS SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS SITE, THESE TERMS OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations. Where that is the case, the limitations above apply to the fullest extent permitted, and our liability is limited to the minimum permitted by law.

12. INDEMNIFICATION

You agree to indemnify, defend and hold harmless OffRoad Paws and its owners, employees, agents and suppliers from any claim, demand, loss, liability, damage, cost or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of any product, your violation of any law, or your violation of the rights of any third party.

13. FORCE MAJEURE

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including supplier or factory failure, raw material shortage, carrier or freight disruption, customs action, tariff or trade measure, natural disaster, fire, flood, epidemic, labour dispute, war, civil unrest, cyber attack, utility failure or act of government.

14. BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

(a) Informal resolution first. Before starting any arbitration or legal proceeding, you agree to email getoffroadpaws@gmail.com with a written description of your claim and to allow us sixty (60) days to resolve it informally.

(b) Agreement to arbitrate. Except as stated in subsection (e), any dispute, claim or controversy arising out of or relating to these Terms, our policies, this site, any product, or any transaction with us — whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory — shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall take place in Florida or, at your election, by telephone, videoconference or on written submissions. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

(c) CLASS ACTION WAIVER. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE AS TO ANY CLAIM, THAT CLAIM ALONE SHALL PROCEED IN COURT AND ALL OTHER CLAIMS REMAIN IN ARBITRATION.

(d) JURY TRIAL WAIVER. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT, YOU AND OFFROAD PAWS EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.

(e) Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.

(f) 30-day opt-out. You may opt out of this arbitration agreement by emailing getoffroadpaws@gmail.com with the subject line ARBITRATION OPT-OUT within thirty (30) days of your first purchase, stating your name, order number and intent to opt out. Opting out does not affect any other part of these Terms.

(g) Time limit on claims. ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THIS SITE OR ANY PRODUCT MUST BE FILED WITHIN ONE (1) YEAR AFTER IT ARISES, OR IT IS PERMANENTLY BARRED.

15. GOVERNING LAW AND VENUE

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to its conflict of law rules. Subject to section 14, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Florida.

16. CHANGES TO THESE TERMS

We may update these Terms at any time. The version in force at the moment you place an order governs that order. Changes take effect when posted, and your continued use of the site after posting constitutes acceptance.

17. SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permitted and the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of it. These Terms, together with our Shipping Policy, Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and OffRoad Paws and supersede all prior understandings.

18. CONTACT

OffRoad Paws
getoffroadpaws@gmail.com